Before and during the course FAQs

If you would like to extend your skills to audit organisations within your supply chain against ISO 9001:2015, you may like to take a look at our ISO 9001 Lead Auditor training course.

If you would like to be part of the implementation of a QMS, you can benefit from attending the ISO 9001 Implementation training course.

In addition, there are a number of specialist skills that you can acquire that will add value to your internal auditor role. These include Process Mapping, Remote Auditing, Root Cause Analysis, Integrated Management Systems and Six Sigma.

CQI and IRCA uses a remote invigilating service called Easy Proctor. The system takes images of your photo ID and your face, and records your presence using the webcam and microphone and your screen during the exam.

Once the exam is over, Easy Proctor checks your photo ID against your facial image to verify your identify. It will also analyse the exam session recording to check for unexpected sounds, movement, objects or people, for example. If it spots what it thinks are anomalies, the system will flag these to CQI and IRCA.

CQI and IRCA will arrange for a female proctor to check the identification and proctoring recording of a female Muslim learner.

Upon completing a CQI and IRCA certified training course with Bywater, you will receive a certificate and be able to add the course to your CV and LinkedIn profile. This will show your employer and future employers that you have the skills and experience to audit a management system.

Some delegates register with IRCA (International Register of Certificated Auditors) after completing the course. The IRCA grade you can obtain depends on your training course and career experience. Our Lead Auditor training courses satisfy the learning requirements for becoming an IRCA Lead Auditor.

Becoming an IRCA certified auditor is beneficial. You can appear on the online register for auditors, gain access to IRCA's eLibrary, and network with other professionals in your field. Further details of IRCA benefits can be found here.

Payment for training courses can be made in the following ways:

• BACS payment - our bank details can be found on your invoice, please quote your invoice number as a reference.
• Debit / Credit card - please contact our Training team on 0333 123 9001 to make payment. There is no transaction fee for personal cards and a 1.75% transaction fee for company cards. Payment is taken by telephone.
• Cheques - should be made payable to Bywater Training Ltd and posted to The Accounts Department, Bywater Training, Couchmore House, Littleworth Road, Esher, Surrey. KT10 9TN.

Payment is required in pounds sterling and should be received no later than 30 days prior to the public course start date.

Read our full terms and conditions for training courses.

If you have any queries regarding payment please contact our Training team on 0333 123 9001.

Lean is a business improvement methodology that focuses on raising levels of efficiency and effectiveness by identifying and eliminating waste.

Lean can be used to improve a wide variety of business activities, including manufacturing, service and administrative processes. It can also be used to improve the quality of products and services, reduce costs, and increase customer satisfaction.

The Lean philosophy is based on five principles:

• Identifying the value that customers place on the products or services that you provide.
• Using value streams to map the flow of activities required to create and deliver those products or services.
• Improving flow by removing waste from the value stream through eliminating unnecessary steps, delays, and duplication.
• Applying ‘pull’ to produce products or services only when customers demand them.
• Aiming for perfection by striving for continuous improvement in all aspects of your operations.

We run our 1-day ISEP certified Carbon Foorprinting and Reporting course immediately prior to this course to give you greater depth to your sustainability knowledge.

You may also be interested in our fuller range of ISEP training courses around organisational environmental performance.

You will need a laptop or desktop computer with camera, headphones and microphone, and a good internet connection to participate in the training. We use Zoom as our communication platform, which is straightforward to set up. We recommend that you test your equipment well before the class so there is less likelihood of problems on the day.

We will send you course notes in advance, which you can use to follow the class, make your own notes, and retain as a valuable reminder as you start to apply your new skills in your work role.

You may also find it useful to have a copy of the standard to hand.

With many nations setting goals for achieving carbon net zero, having a plan for reducing carbon emissions within organisations is vital. By attending this Carbon Management training course, you will gain the knowledge to help your organisation achieve its own targets. You will receive a certificate as evidence of your newly acquired knowledge around carbon accounting and reduction, as well as demonstrating your appreciation of the complexity of carbon offsetting.  The course is also the equivalent of 14 hours of CPD.

Yes, we will send you a certificate after completion of the training course.

Bywater is the leading independent training provider in the UK, and has 40 years of experience in delivering high-quality business training.

Our Remote Auditing training course complements our lead auditor, internal auditor and other training courses, many of which are certified by the appropriate professional bodies, enabling our delegates to achieve a globally recognised certification.

We also offer a wider range of training programmes, focused on business improvement and management, and enabling employees to grow their skills and experience to enhance their careers.