Before and during the course FAQs

A Lean Practitioner participates in Lean improvement activities, typically on a part time basis as part of their overall role. They will work to implement improvements in the local area, use workplace layout techniques to improve process flow, lead improvement activities and quantify benefits delivered. In addition Lean Practitioners may also coach or train Lean Improvement Team members on process improvement methods and activities. ISO 18404:2015 outlines the Lean Practitioner competencies.

To view our Lean Practitioner training course, which is available at UK venues, within our Virtual Classroom and on a dedicated basis please click here.

The auditor is responsible for identifying nonconformities during a 1st, 2nd or 3rd party audit. The auditor should advise the auditee of nonconformities, the non-fulfilment of a requirement, as they arise.

The auditor (Internal Auditor or Lead Auditor) will write a nonconformity report. The report will include a description of the nonconformity, evidence, the relevant clause number and category, if required.

ISO 9002:2016 provides details of what steps an organisation can take to meet the requirements of ISO 9001:2015 Quality Management Systems (QMS).

Clause 5.2 of ISO 14001:2015 details the requirements for the environmental policy which shall be established, implemented and maintained by top management.

The environmental policy should be relevant to the organisation, for example considering the size of the organisation and its impacts on the environment. The policy should provide a framework for identifying environmental objectives and include a commitment to protect the environment. When writing the environmental policy the organisation should consider compliance obligations and be committed to the continual improvement of the environmental management system (EMS). The environmental policy should be documented, communicated within the organisation and be made available to interested parties.

To learn more about ISO 14001 please click here to view our ISO 14001 training courses.

ISO 9001 and ISO 27001 are both management systems that follow Annex SL and focus on continual improvement. They can be applied to organisations of all sizes. ISO 9001:2015 focuses on improving quality within an organisation whilst ISO 27001 focuses on information security.  The standard, or standards, implemented within an organisation will depend on the aims of the company. For example, an e-commerce organisation may wish to implement ISO 9001 to assist with enhancing customer satisfaction and implement ISO 27001 to identify and manage risks relating to customer data.

ISO 9001 specifies the requirements for a quality management system (QMS). The standard focuses on consistently providing products and services which meet customer requirements and comply with the relevant regulatory requirements. In addition, the standard focuses on the continual improvement of the management system and aims to improve customer satisfaction, for example through obtaining customer feedback is obtained.

ISO 27001 specifics the requirements for an information security management system (ISMS). The standard focuses on establishing, implementing, maintaining and continually improving the security management system. ISO 27001 is designed to assist the organisation to manage risks relating to information security, in turn providing confidence to interested parties that risks are managed. The standard considers risks relating to information security such as mobile devices, the disposal of media and network access.

Copies of ISO 27001 and ISO 9001 are available to purchase online at the ISO Store.

We offer ISO 9001 and ISO 27001 training courses, including CQI and IRCA Lead Auditor training courses.

The Lead Auditor training course teaches delegates how to undertake 1st party (internal audits), 2nd party & 3rd party audits.

If you are undertaking a Lead Auditor training course you do not need to complete an internal auditor training as our certified Lead Auditor training courses equips delegates with the skills to undertake internal audits.

Please note, if you do not have prior knowledge of the standard we do recommend completing one of our introductory courses prior to completing a Lead Auditor course to gain an understanding of the clauses and terminology used in the standard.

Copies of ISO 9001:2015, and all other ISO standards, are available to purchase on the International Organisation for Standardisation's website, https://www.iso.org. Copies of the standard are available in several languages, including English, Russian, French and Spanish.

We offer introductory courses across many ISO standards including ISO 9001, ISO 45001 and ISO 14001.

Our introductory courses focus on providing delegates with an understanding of the terminology and clauses within the relevant ISO standard whilst our auditing courses focus on teaching delegates the knowledge and skills to undertake audits.

If you plan to audit against an ISO standard and have little or no prior knowledge of working with the standard, for example, ISO 9001, we would strongly recommend attending an introductory course prior to attending an internal or lead auditor training course. The courses are also beneficial for those seeking to refresh their knowledge of the standard.

If you are unsure whether you would benefit from attending an introductory course, please contact our team on 033 123 9001 or email contact@bywater.co.uk

PDCA stands for Plan-Do-Check-Act.

Our Introduction to ISO 9001:2015 training course teaches delegates how to use the PDCA model for managing risk and facilitating continual improvement.

Auditor Conversion training courses are designed for existing Lead Auditors who wish to expand their knowledge and skills to audit an additional management system. Whilst Lead Auditor training courses are 5 days in length, Auditor Conversion courses are only 3 days (24 hours CPD) as delegates are required to have prior knowledge of auditing.

Despite the courses being shorter than the Lead Auditor courses the certification received on successful completion has the same value as long as the delegate has previously completed Lead Auditor training in another discipline.

For example, if a delegate has previously successfully completed a CQI and IRCA certified ISO 9001 Lead Auditor training course and they go on to successfully complete an ISO 45001 Auditor Conversion course they will meet the training requirements for certification as an IRCA OHSMS Auditor. Our CQI & IRCA certified Auditor Conversion courses include:

• ISO 45001 Occupation Health & Safety Management System (OH&SMS) Auditor Conversion course
• ISO 14001 Environmental Management System (EMS) Auditor Conversion course
• ISO 27001 Information Security Management System (ISMS) Auditor Conversion course

Delegates will acquire the knowledge and skills to undertake 1st, 2nd and 3rd party audits against their chosen management standard.  The courses focus on a central case study to allow delegates to put ideas learnt into practice. The courses concludes with an exam on the final day which is 1 hour 40 minutes in length.

Delegates will require a copy of the relevant ISO standard for the course, standards can be purchased on the ISO website here.

If a delegate has not previously completed a certified Lead Auditor training course in another discipline we would recommend our 5 day CQI and IRCA Lead Auditor training courses.