Before and during the course FAQs

Visit the CQI and IRCA website for all the information on how to join and grades of membership.

As a CQI Approved Training Partner, we are held to the highest level of account for our provision of training for ISO 9001:2015 internal auditors. We achieve the excellence required by working with expert tutors and delivering practical and interactive courses – both face-to-face and in our Virtual Classroom.

We are constantly refining our service in the light of delegate feedback. As the UK’s leading independent provider, we can also tailor training to fit the needs of individual customer organisations, including training at their choice of location.

If you are already a lead auditor, then our certified Auditor Conversion training courses are designed to help you expand your knowledge and skills to audit an additional management system. These include:

• ISO 45001 Occupation Health & Safety Management System (OH&SMS) Auditor Conversion course
• ISO 14001 Environmental Management System (EMS) Auditor Conversion course
• ISO 27001 Information Security Management System (ISMS) Auditor Conversion course

The courses will give you the knowledge and skills to undertake 1st, 2nd and 3rd party audits against your chosen management system standard.

Yes, we will send you pre-course work with your joining instructions. The aim of this work is to help you understand your current quality management knowledge and be able to participate confidently in group discussions from day one.

The work only takes about 2 hours to complete, and we do not ask you to send it back to us before the start of the course.

We request feedback from all our delegates at the end of our course, and are pleased that many comments are positive about the content and our tutors. We always take on board suggestions to help learning in the future as part of our strategy of continuous improvement.

Feedback that we have received includes:

• ‘The course content was very detailed, and the tutor was able to amend some areas that weren’t relevant to our business so that it was more applicable.’
• ‘Tutor was a very good communicator. The content was delivered in a very easy to follow fashion.’
• ‘Explanation of subject was very good all questions answered in full.’
• ‘Presentation was clear, concise and well presented. Very knowledgeable.’

Yes, we will send you a certificate after the course has been completed.

We run this 1-day course at venues across the UK and online in our global Virtual Classroom. It can also be delivered exclusively for your business on an in-company basis.

Bywater process mapping training is led by one of our expert tutors, who is available in real time to guide and answer questions as the course progresses. Because we limit class sizes, everyone gets the opportunity to be part of the discussion.

As an established and certified training provider, we offer a training path for those who are interested in auditing. We provide lead auditor and internal auditor courses against a wide range of standards, including ISO 9001, ISO 14001 and ISO 27001. We can also help you extend your knowledge into areas such as business improvement and leadership.

You can choose to train at one of our venues across the UK, or join us in our Virtual Classroom. Whether face-to-face or online, we focus on live, interactive training, to give you the best opportunity to learn through working with our experienced tutors through discussions, workshops and case studies.

Yes, we will send you a certificate of attendance after the course is completed. You can share your certificate on LinkedIn, with colleagues and on your CV.

No, this course includes our ISO 14001 Internal Auditor training course, so you will be given an understanding of the knowledge and practical skills involved in auditing your own organisation’s environmental management system against ISO 14001.