Before and during the course FAQs

Yes, this Bywater course is CQI and IRCA certified, and you will receive a certificate after training to demonstrate you have achieved new professional skills and standing in line with the requirements of this internationally recognised body.

Yes, to get the most out of this training course you do need to know about the requirements of ISO 9001 and the principles of quality management. If you do not have that knowledge yet, then you can achieve an understanding by first attending our Introduction to ISO 9001:2015 training course.

Many delegates have found this a useful approach, and we offer a discount of £100 to anyone who books both of these courses together.

If you are not sure whether your level of knowledge is adequate, or you would like to take advantage of the discount, please contact us and we can help.

Any organisation seeking an understanding of ISO 17020 and the accreditation process will benefit from the knowledge shared on this course.

Previous attendees have joined us from a wide range of industries, including offshore energy, building technology, plant hire, manufacturing and automotive testing.

If you are working for a forensic inspection body, you may prefer to look at our Understanding ISO 17020 Training Course for Forensic Inspection Bodies.

Our lead auditor training takes delegates through the concepts and practical application of the standard as needed to conduct or lead management system audits in their own and/or other organisations. If you need to understand how to audit a quality management system in 1st, 2nd or 3rd party organisations, we recommend our ISO 9001 Lead Auditor training course.

If your focus is solely on performing internal audits of your organisation’s quality management system against ISO 9001:2015, then this ISO 9001 Internal Auditor course the right choice for you. On this course you will learn how to help ensure your organisation can become and remain compliant with ISO 9001 and how to support the process of continual improvement.

No, this course will provide you with a basic understanding of auditing, the role of the auditor, and the skills and processes involved in auditing. It is suitable for those who are new to the concept of auditing, and also provides a useful refresher for those who are already working in the field.

Yes, you can attend our training courses in our Virtual Classroom, which allows you to learn from the comfort of your own home or offices no matter your location.

If English is your second language please let our team know as you may qualify for extra time if you undertake a course which includes an exam. Our tutors will also take care to ensure you understand the training during the course.

Be aware that while much of the training content is relevant to a global audience, there may be elements such as laws and regulations that are specifically directed at a UK audience.

Yes, this course is certified by the Royal Statistical Society (RSS), the global professional body for statisticians and data analysts.

The RSS leads the way in certifying organisations and individuals against ISO 18404:2015, the international standard for quantitative methods in process improvement and competencies in relation to Six Sigma.

Approval from the RSS signifies that our courses meet the requirements for high-quality content delivered by expert tutors, who are experienced both in the practice and teaching of Six Sigma.

While not essential, it is helpful if you have some knowledge of statistical techniques, as we will talk about their application. As the training is live and interactive, you will be able to ask questions of your tutor to clarify your learning.

If you are planning to market medical devices, you will need to ensure they comply with the Food and Drug Administration’s stringent requirements. The tutor will spend the day explaining Quality System Regulations (QSR) for Medical Devices CGMP 21 CFR Part 820 and how its requirements might interact with other standards being applied in your organisation. The tutor will point you to salient points within the regulation and other valuable resources, and explore preparation for an audit.

If you wish to market a device in the EU, you may like to take a look at our 1-day course on
Understanding the European Directive 93/42/EEC concerning Medical Devices.

We will send you or the colleague who booked your course a certificate after the course ends, provided you completed the training and all invoices have been paid.

You will be able to use the certificate as evidence of your newly gained knowledge and skills by adding it to your CV or your LinkedIn profile, as well as sharing it with your colleagues.