Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAllowed me to understand our own policies to internal audits
| The training allowed me to understand how I apply ISO 9001 and our own policies to internal audits. |
Micronclean Ltd
Feel confident in what I've learnt and the knowledge gained
| Having previously done this course before with another provider, the course content with that provider wasn’t as informative or in depth. However coming out of this course, I felt that I had gained a lot more knowledge on the subject and felt more confident in what I had learnt. |
Micronclean Ltd
Relevant and easy-to-digest course content
| The course content was very applicable to my needs, combined with the tutor who delivered the course very well the information was easily digestible and relevant. |
Glenair UK Ltd
Provided real life examples of why the standard's clauses are important
| Reading clause by clause could get very tiresome and we could do that by reading the standard ourselves. This course provided real life scenarios of why the clause is important and how to interpret it in different situations. |
NPL Management Limited
Clear and articulate tutor
| Tutor was good, clear and precise in articulating and coaching on the standard and the expectation, which helps with the application and carrying out of the work. |
CBRE
Fantastic and proactive discussions of ISO 9001 requirements
| Alan was very engaging, even managing to get some of the lesser-experienced members of the group involved and speaking up during discussions. He made the course enjoyable and we had some fantastic and proactive discussions regarding ISO 9001 requirements. |
Micronclean Ltd