Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetLooking forward to applying the course content and methodology
| I am looking forward to applying this methodology to the investigations I am regularly involved with as I believe it will help us identify the true root cause & help with implementing appropriate corrective actions |
Collins Aerospace
Tutor paid extraordinary attention to the course participants
| Steve’s previous work experience and life stories kept the group attentive and I felt this aspect had a real impact on the efficiency of learning and applying knowledge. His attention to the course participants was extraordinary, constantly probing each of us for opinions or answers to consolidate knowledge. |
Collins Aerospace
Examples given by the tutor brought the course to life
| The course was very engaging and interactive – I thought the examples used by the tutor were really relevant and interesting, and brought the course content to life. |
Trillium Flow Services (UK) Ltd
The tutor made sure everyone could contribute to discussions
| John was clear, helpful, and made sure everyone had a chance to contribute to discussions. |
Makin Metal Powders (UK) Ltd
One of the best, most enjoyable courses I've attended
| The tutor, the course content and the balance between theory and practice (all fit within a slightly condensed 1.5 days) was great! One of the best, most enjoyable courses I’ve attended. |
Qinetiq Target Systems
Interactive sessions, activities were perfect
| The course is very well designed, which included both theory and practical. Interactive sessions, activities were perfect. Tutor was excellent too. |
Alexander Dennis Ltd