Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was really great at making the subject interesting
The Tutor was really great at making the subject interesting and explaining things with real-life examples. He tailored the course to our job roles very well.
Several new areas of RCA techniques covered
Several new areas of RCA techniques covered: it will serve to improve my skills and knowledge
Northern Ireland Water
Tutor was excellent
Tutor was excellent and added a whole new dimension of interaction to the course.
Inmarsat
I really enjoyed the content
I really enjoyed the content of the course and how we can use the different models day to day
David Brown Santasalo UK Ltd
Interesting and informative
The tutor made a potentially ‘dry’ subject interesting and informative
Spectrum Community Health Cic
Brought the content to life
Practical examples and case studies brought the content to life.
Spectrum Community Health Cic