Customer Reviews

Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

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Displaying Reviews In "Root Cause & Problem Solving"

Got the skills to apply the content learned

22nd Feb, 2023 | Root Cause Analysis Training for Service Providers

Our delegates have now got the skills to apply the content learned into day to day tasks.

Geodis FF United Kingdom Ltd

Flow and delivery of the course was of a very high standard

17th Oct, 2022 | Root Cause Analysis Training for NHS and Healthcare Professionals

I thought the tutor was very engaging and knowledgeable on his subject. The flow and delivery of the course was also of a very high standard

NHS Property Services Ltd

The training reinforced the method and the root cause techniques.

27th Sep, 2022 | Root Cause Analysis & 8D Problem Solving Training Course

While I have experience with 8D’s, the training reinforced the method and the root cause techniques. I feel better placed to apply RCA.

Barden Bearings

Enjoyed the tailored discussions and exercises

27th Aug, 2022 | Root Cause Analysis Training for all Industry Sectors

Good amount of interaction with other trainees. I enjoyed the directed discussions and exercises, as I learn the most via doing and trialling something.

Thames Valley Police

Better than previous provider as it explained a number of RCA methods and tools

1st Aug, 2022 | Root Cause Analysis Training for all Industry Sectors
Previously completed RCA training with a different provider which really only focused on one methodology.  This was better as it explained a number of RCA methods and tools.

RAF Odiham

My newfound knowledge of the component parts to RCA is great

29th Jul, 2022 | Root Cause Analysis Training for all Industry Sectors
My newfound knowledge of the component parts to RCA is great. Firstly finding the problem and the techniques used for that, then RCA itself and how to confirm whether solutions work or not. All very useful.

RAF Odiham

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