Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally helpful to learn a new way to look at problem solving
| Learning a new way to look at problems and make sure an unbiased root cause can be identified was really helpful. |
Ardent
Highly knowledgeable tutor involved all the participants
| A good tutor always raises the level of the course. Our tutor presented a high level of knowledge in the presented topic, theory and practice. All participants were involved. |
GrandVision Tech Centre
Tutor made the course really enjoyable and gave us a better understanding of the subject
| The tutor was very knowledgeable and supportive, he was able to make the course really enjoyable. Using real life examples he managed to give us a better understanding of the course. |
GrandVision Tech Centre
Really good discussions in relation to our own company policies and processes
| I found the course content really good and found that we were able to hold really good group discussions about how we could relate the principles learnt into our own company policies and processes. |
Virgin Atlantic Airways Ltd
Felt happy to ask the tutor questions
| John was really knowledgeable in the course content and the case study, so he was able to assist us in using the timelines and explaining everything really well. We felt happy to ask questions and ask him to repeat anything that we didn’t understand or could relate to. He was also funny and down to earth which really helped. |
Virgin Atlantic Airways Ltd
Very well-run and relevant course
| This was a very well-run course, excellent tutor John Richardson, relevant information, scenarios and course content. |
Uav Engines Ltd