Customer Reviews

Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.

We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.

Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.

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Displaying Reviews In "Root Cause & Problem Solving"

Great course with great group discussions

24th Mar, 2025 | Incident Investigation & Root Cause Analysis Training

Great course and great tutor. Only this week I have applied what I learnt to an incident in work involving a suspected electric shock incident.  The highlight of the course was running through the real life scenario. There was also great group discussion.

Network Rail

Tutor's delivery was spot on

21st Mar, 2025 | Root Cause Analysis Training for All Industry Sectors

Tutor’s knowledge of the subject was excellent, and their ability to apply that knowledge and step through the process holistically was spot on.

Scottish Power

Subject matter brought to life by the tutor

3rd Mar, 2025 | Root Cause Analysis Training for All Industry Sectors

John’s practical knowledge and his experiences were really useful in bringing the subject matter alive and ensuring the two days remained interesting throughout.

Scottish Power

Course content can be taken away and applied to my role

17th Feb, 2025 | Root Cause Analysis Training for All Industry Sectors

The course was very informative and I felt that I could take elements of it away and apply it to my role.

Scottish Power

Really enjoyable training

24th Jan, 2025 | Incident Investigation & Root Cause Analysis Training

The tutor was engaging, interested in our experiences, and open to hearing about our thoughts and opinions. The training was really enjoyable.

Private

Very good and well-presented course

10th Jan, 2025 | Root Cause Analysis Training for All Industry Sectors
I think the course was very good and presented well. I can now use what was shown to me to create and obtain a far more detailed RCA that works well for our department.

Nobia

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