Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExamples given by the tutor brought the course to life
| The course was very engaging and interactive – I thought the examples used by the tutor were really relevant and interesting, and brought the course content to life. |
Trillium Flow Services (UK) Ltd
The tutor made sure everyone could contribute to discussions
| John was clear, helpful, and made sure everyone had a chance to contribute to discussions. |
Makin Metal Powders (UK) Ltd
One of the best, most enjoyable courses I've attended
| The tutor, the course content and the balance between theory and practice (all fit within a slightly condensed 1.5 days) was great! One of the best, most enjoyable courses I’ve attended. |
Qinetiq Target Systems
Interactive sessions, activities were perfect
| The course is very well designed, which included both theory and practical. Interactive sessions, activities were perfect. Tutor was excellent too. |
Alexander Dennis Ltd
Will definitely help me to complete my projects more efficiently
| In my day-to-day work I am responsible to resolve field problems. This course has definitely improved my knowledge and will definitely help me complete my projects more efficiently. Tutor delivered the course in a brilliant way. |
Alexander Dennis Ltd
Very personable tutor
| Very personable tutor, able to put the course details in understandable ways. |
Qinetiq Target Systems