Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery well delivered
The tutor’s audit experience and auditing knowledge to bring the course scenarios to life. Very well delivered.
Quickline Communications Ltd
Helpful course materials
I think the additional materials provided, like the workbook, handouts, case studies etc were really helpful for pre course reading, taking notes and highlighting and even referring to now. I’m definitely going to keep and reference mine.
Silverseal
Professional
Very professional , expert on topic, well delivered.
Knowledge Pool - Capita
Great breakout rooms
This is the first virtual course I have attended. I don’t believe having a virtual course hinders the learning at all and use of the break out rooms on Zoom was a great feature for group work.
Highway Care Ltd
Exceptional
The service from start to finish was exceptional. I will be doing the internal auditor and lead internal auditor course in due time but will be definitely going through Bywater! The course content was easy to follow and understand. As someone who has a hunger and passion for quality including auditing the tutor was very understanding with all my questions and gave me the answers I was looking for. Most importantly the tutor also gave me the confidence to apply what I had learnt in the workplace.
Private
Very successful
The tutor was very knowledgeable and explained things in an easy to understand way linking to real life examples. The Virtual Classroom worked better than I thought it would! Very successful.
Jacobs