Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetVery comprehensive
Very comprehensive but delivered well
Animal and Plant Health Agency (APHA)
Interesting
The Tutor was knowledgeable and kept the course interesting
NECIT Services Ltd
Hard work made enjoyable
Could not fault the course, it’s content, the tutor, her knowledge and how the course was delivered. Hard work made enjoyable…
316 Engineering Ltd
Very knowledgeable
The Tutor is very knowledgeable on risk and I enjoyed hearing his insights on the ISO standard.
Interconnector IUK
Helpful for any kind of audit
I have realised that this training isn’t just for those carrying out ISO 9001 audits, it’s helpful for any kind of audit
Miro Forestry Company
Interesting, interactive & high quality
The Tutor was friendly and made the course interesting by telling stories relating to the material. The interactive workshops helped to think through the course material and apply it. Training materials were well published and of high quality.
Science and Advice For Scottish Agriculture (SASA)