Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetReal life scenarios
Gave examples of real life scenarios. The Tutor was able to get people to think about their experiences and share these with the group.
Serco Limited
Extremely useful
The Tutor tried to incorporate elements of all delegate’s personal reasons for attending the course, which I found extremely useful. This combined with the surprising effectiveness of the virtual classroom and breakout sessions made it thoroughly enjoyable.
Private
Enjoyable
This was the first time I had tried virtual learning and the Tutor made it very enjoyable.
New England Biolabs (UK) Ltd
Exceptional tutor
An exceptional tutor – a serious, experienced and no nonsense audit but with a relaxed and friendly teaching style, he was perfect for this course.
Beaulieu Boat School
Excellent
Interactive and interesting content and delivery, I found the whole course excellent.
Macgregor Healthcare Ltd
Comprehensive & well considered material
Very comprehensive and well considered material that fitted in well with the timing and structure of the course.
Interconnector IUK