Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGood information
Good information at the right level for my requirements.
MOD
Brilliant
Instant response to questions, with easy to understand explanations. Everything was brilliant.
Ceres Power Limited
Very good
The tutor was clearly experienced in the subject and able to explain all the elements effortlessly to accommodate different levels of understanding. I really found all elements of the course very good.
Network Rail
Impeccable
The tutor’s experience and teaching skills is impeccable
Bayer
Virtual Classroom
I was sceptical that the virtual classroom would be lifeless, but the tutor really brought the course material to life.
MOD
Engaging, personable and professional
The delivery was very engaging, personable and professional. It was well paced and created a comfortable environment for the training
Cefas