Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetApproachable tutor
The tutor Mel was absolutely lovely, very warm and approachable. Her knowledge is also very extensive. All of the training was very helpful along with the training material which was provided.
Focus Paving Ltd
Remote Auditing
The course covered all areas of remote auditing, I will be able to conduct audits (Remotely) with competence
Knowledge Pool
Enthusiastic tutor
The tutor had a good understanding of the subject and was enthusiastic
Knowledge Pool
Informative
The tutor was very informative and helpful
Application Solutions
Knowledgeable & experienced tutor
The course really was one of the better online-delivered courses I have attended. The tutor was very knowledgeable and experienced. The experiences she shared really added value in addition to the course material.
MOD
Amazing
The tutor was amazing, really understanding of the information she was presenting and was great over zoom.
Road Tankers Northern Ltd (RTN)