Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHelp & guidance
Thanks to you and the tutors for all your help and guidance in getting me through the ISO9001 Lead Auditors course / exam. I cannot thank Bywater enough, as the help and guidance received has been second to none, and I will certainly be promoting you guys in anyway that I can.
URF Ltd
Interesting and meaningful
Tutor made it interesting and meaningful and the small class meant it wasn’t too intimidating. The booking and course administration was very good too. We had a delegate who phoned in sick that very morning and we were allowed to substitute with another colleague with only 30 minutes notice, which we greatly appreciate. We are in fact booking more courses:)
Health And Social Care Alliance Scotland
Extremely experienced tutor
The tutor was extremely confident and experienced and was able to deliver well and with anecdotal stories made it as interesting as on line training could be
WHP Telecoms Ltd
Engaging
The tutor was engaging, and was great at conveying the relevant information without overloading the class.
Veolia Nuclear Solutions (UK) Ltd
Good teaching manner
The tutor was extremely proficient and had a very good teaching manner
OPM Group
Great course
The tutor was extremely informative and knowledgeable whilst making the us all feel comfortable. Great course.
Select Switchgear & Control Ltd