Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPractical
The tutor demonstrated how to best practically apply the standard via personal experience.
Cefas
Highly recommend
New experience. Was unsure, but it went extremely well. Well planned and executed by Bywater. Would highly recommend the tutor/Bywater as course content, delivery, personal connection with Tutor and other students, despite being an online course over 5 days was excellent.
Pulse Structural Monitoring Ltd
As good as in person
I found the virtual classroom experience just as good as if in person.
Veolia Nuclear Solutions (UK) Ltd
Knowledgeable & friendly tutor
The tutor was very knowledgeable and friendly. He was easy to approach if I had a problem or a question.
QA Ltd
Applicable to other management systems
Very informative, witty, used real life experiences to help explained things, helped me understand how auditing is done, even if I don’t have much management system experience. I can apply the skills learnt to other management systems.
Linbrooke Services Limited
Knowledgeable tutor
The tutor was very knowledgeable and made me feel at ease
Condimentum Ltd