Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetThoroughly enjoyed the course
There were so many highs from the tutor to the venue. It also helped that everyone on the course participated and joined in all topics. Alan’s knowledge and experiences were fascinating and I thoroughly enjoyed the course content and all of Alan’s stories.
Wright Brothers Industrial Services Limited
Phenomenal training
The training was phenomenal , with precise and clear resources supplied by Bywater. Backed up by truly memorable delivery from Alan Carr. He was so engaging and included everyone in the discussions and his stories of auditing experience were so interesting. I feel I am in such a better place to now go out and broaden my auditing experiences.
Wright Brothers Industrial Services Limited
Precise tutor with outstanding knowledge of the course material
David kept everyone’s attention with his precision and outstanding knowledge of the material that was presented.
Magnetic Shields Limited
Tutor played to the strengths of the attendees
David was an excellent tutor, conveyed the course material clearly and interestingly. He was very engaging and played to the strengths of the attendees to ensure a positive environment. He ensured that as the course progressed everyone was happy with the items covered, discussed the material in detail and helped to apply what we were learning to our day to day roles. A brilliant course.
Network Rail
Pitched exactly right for me and my team
Jill was articulate, entertaining and, most of all, passionate about the subject matter which brought the whole thing to life. The course content was pitched exactly right for me and my team, and the virtual classroom was operated smoothly. The joining instructions arrived in good time and were clear and easy to follow.
Portsmouth City Council
Tutor had a contagious passion for the subject
The tutor was highly knowledgeable and very engaging with excellent real life examples. She kept my interest all day, and her passion for the subject was contagious.
Portsmouth City Council