Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFantastic and proactive discussions of ISO 9001 requirements
| Alan was very engaging, even managing to get some of the lesser-experienced members of the group involved and speaking up during discussions. He made the course enjoyable and we had some fantastic and proactive discussions regarding ISO 9001 requirements. |
Micronclean Ltd
10 out of 10 tutor
| Momcilo was very good, kept it very interactive and informative, always asked in regular intervals if everyone understood certain part of the training before moving on, and if anyone had any question about anything relating to there own particular involvement in ISO 9001. Very good tutor 10 out of 10. |
Industrial Engineering & Installation Services Ltd
Course content delivered to a high standard
| Tutor expertly set the tone for the week, open friendly but professional atmosphere which helped deliver the content to a high standard. |
Network Rail
Exceptional tutor and valuable supporting handouts
| The tutor has an exceptional ability to explain the Audit process in a variety of ways, ensuring that everyone, regardless of their background, can fully grasp the concepts. The supporting handouts provided are not only clear and concise but also serve as valuable resources for future reference and application. |
Capita
Tutor had a great wealth of knowledge on the subject
| John was great, really approachable, friendly and funny with a great wealth of knowledge on the subject. |
SGN
Course topics and information exceeded expectations
| Although the trainer and course content were excellent, the information and topics learnt on the course were above my expectations. |
Fugro