Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor adapted the information to suit everyone's work environment
| The tutor was very intelligent within this subject and was able to get across their points to everyone within the course as he was able to adapt the information to suit everyone’s work environment. |
Advanced Engineering Group Ltd
Challenged in a supportive way by the tutor
| The tutor had plenty of experience to share, was friendly and engaging, challenged us in a supportive way. |
Network Rail
Provided the groundwork for becoming an auditor
| The course provided me groundwork for my next career step in becoming an auditor. |
Grissan Engineering Services Ltd
Lots of helpful student interaction and group tasks
| Liz was great at explaining the course material, with lots of student interaction and group tasks which really helped us to absorb the information and keep us interested. |
UK Hydrographic Office
The course content was applied to our specific roles by the tutor
| Momcilo was very knowledgeable and was able to enthusiastically link the course to how it applies to our specific roles. |
Ernst and Young LLP
Course content was exactly what we were hoping for
| Having completed an ISO Internal Auditing course a few years ago with another training provider and having a poor experience with that, I was hoping this wasn’t going to be the case by selecting another training provider – Bywater course content was exactly what we were hoping for and to complete what we wanted to achieve. |
Bathgate Flooring Ltd