Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWarm learning environment
Tutor very knowledgeable on the subject, engaging and fostered a warm learning environment.
Edf Energy Limited
Exceeded expectations with engaging, discussion-led learning
The course was made very fun and engaging with lots of questions and good discussions happening. This far exceeded my expectations as I’ve had virtual classrooms before where the tutor just reads off slides and doesn’t engage with the group.
DSM Nutritional Products UK Ltd
Course content can be applied immediately
The course provided some useful content that could be applied to our audits immediately. The tutor also did a fantastic job across the two days.
Elevaris Medical Devices
Ample opportunity for interaction
Tutor was engaging and knowledgeable. Provided ample opportunity for engagement.
Manchester University NHS Foundation Trust
Expert instruction from supportive tutor
Very engaging and supportive tutor. Strong depth of knowledge. Provided constructive feedback.
Optimas Oe Solutions
Interactive teaching style encouraged participation
The tutor exceeded my expectations through their deep knowledge of root cause analysis methods and practical investigation techniques. They explained each step of the process clearly and provided real-life examples from industrial settings, which made the concepts easy to understand and apply. Their interactive teaching style encouraged participation and made the sessions engaging and insightful.
Taurus Energy