Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetClear, concise and helpful course content and workbook
Mel was clear, with her information, using examples to illustrate the theory. Course content was presented in a clear and concise way, easy to read, and plenty of space for notes. The workbook was particularly helpful. I’m looking forward to my first Audit.
Safety Studio Ltd
Excellent method of teaching, gave me full confidence in my abilities
Keith made this course feel relaxed whilst also getting us through all the work. I felt his method of teaching was excellent and gave me full confidence that I will be able to comfortably apply what I have learned and pass the exam. His real life experiences helped frame the points being made really well. I would highly recommend him to anyone.
Siemens Energy
Came away feeling much more prepared for certification
Prior to the training, I wasn’t sure how we would even start working towards the certification. The tutor was excellent and having gone through each clause in detail, applying each to our current way of working, I came away feeling we were much more prepared for certification than expected.
Star Dundee
Complex topics made easy to understand and apply
The tutor demonstrated deep knowledge of ISO 13485 and auditing practices. They used real-world examples like the M.2 and M.3 case studies to bring the content to life and encouraged active participation. Their delivery made complex topics easy to understand and apply.
Riverside Medical Packaging Ltd
Relaxed and friendly atmosphere created by the tutor
David made things feel relaxed and created a friendly atmosphere which in turn made it easier to listen and take in everything that was said.
Bilstein Group UK
Very helpful tutor with enjoyable teaching style
Karen was a highlight of the course and I enjoyed her teaching style. She kept me engaged and enthusiastic throughout the course and also very helpful with any questions.
J Murphy And Sons Limited