Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent practical knowledge and relatable course delivery
Tutor had excellent knowledge with practical application. Delivery of the material was good making it relatable.
Specialised Orthotic Services Ltd
Everyone took away a good amount of learning to apply in our workplace
Keith was excellent in both is knowledge and his ability to read the room, the whole day he managed to keep everyone 100% engaged. I wouldn’t hesitate in booking a course with Keith again. His perfect mix of humour and formal made it a compelling session. Coupled with the right mixture of presentation and practical work, I feel everyone took away a good chunk of learnings that we can now apply in our workplace.
RLC Ronaldsway
Great insight into the world of quality
The course was delivered exceptionally well by Momcilo, he give a great insight into the world of quality, keeping every one fully involved throughout the duration of the course.
Orsted
Every question answered with clarity
Tutor was exceptional, interest on the course was kept at a very high level for the full day, explanation on & tuition was very clear & concise. Every question asked was answered & explained clearly without fudging over any topic. Very enjoyable, informative day.
RLC Ronaldsway
Brilliant, supportive tutor made sure everyone understood the content
I have never found a tutor so engaging whilst on a course. Keith was brilliant and supportive. He ensured everyone was on the same page and understood what he was explaining and considering people had flown in from different countries for this course and were doing it in a second language, I think that deserves a lot of credit.
SSAIB
Highly recommend
The course instructor was very knowledgeable, made the content very interesting and easy to absorb. Highly recommend.
International Nuclear Services (T/A Nuclear Transport Solutions)