Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReal life examples enhanced our learning
The Tutor Keith was excellent throughout. He showed great respect & empathy to the course, bringing to life a subject which can be not very exciting at times. Keith was good at applying real life examples & experiences to enhance our learning.
MOD
Covered a variety of RCA tools and topics
The content of the course covered a variety of tools and topics, my previous exposure to RCA has been using a very limited number tools/methods. The tutor was also very good.
Cegos Uk
Complex ideas made easy to understand
The course was comprehensive and presented in a clear and structured way that made complex ideas easy to understand.
AMB Co. Ltd
Amazing tutor at keeping engagement
The tutor was amazing at keeping engagement and making the long hours of sitting on a virtual classroom feel like it went by quickly, while still giving all the information and explaining everything to the best of his knowledge. He would always explain if someone didn’t understand.
Claro
Discussion and questions welcomed throughout the course
The Tutor Dave was very knowledgeable, professional and welcomed discussion and questions throughout the course.
3t Global
Tutor struck a perfect balance with his teaching style
Gary struck a perfect balance between effectively educating the group on the importance Internal Auditing, whilst also engaging and entertaining everyone with his humour and charisma throughout the course. He came across as very approachable, if anyone had a question or needed clarification, he was enthusiastic to help.
Hochiki Europe