Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery impressed overall
| The tutor showed enthusiasm and engagement with the course material. He was also understanding for the needs of the attendees, accounting for technical difficulties and allowing for regular breaks during the course. Overall I was very impressed. |
Animal and Plant Health Agency (APHA)
Tutor made the material relevant to our practices
| The course tutor asked key questions about our practices and adapted to the answers whilst delivering the training, making it more relevant to our policies and practices instead of being generic. |
Excellent course materials, supportive tutor, and effective course delivery
| Course content and delivery was very effective and targeted a variety of learning styles. Having it broken down into sections with practicals at the end of each day was very useful for me. The tutor was supportive and engaging throughout. Course materials provided were excellent. |
West Yorkshire Police
Ground-breaking experience from the tutor
| The tutor is such an excellent expert in this area with ground breaking experience. |
BBA
Well focused and engaging course delivery
| The tutor had excellent subject knowledge. Course delivery was engaging and well focused. |
UK Health Security Agency (UKHSA)
Tutor went out of their way to resolve any queries
| Tutor was knowledgeable and went out of their way to resolve any queries we had. Made a dry subject interesting and where possible relevant to our role. |
Nottinghamshire Police