Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetWell presented
The Tutor is obviously very knowledgeable on the subject matter and the course was well presented
Fosroc Ltd
Very knowledgeable
The tutor was very knowledgeable, had a long background in the system and could draw on this for advice, training and answering bespoke questions.
Custom Insulation
Increased confidence
I am more confident and knowledgeable and plan to use what has been learnt to carry our internal and external audits.
Cambridge Econometrics
An absolute pleasure
An absolute pleasure, a few jokes, stories, and great participation and I’ve come out with a better willingness to learn more.
Jets Bournemouth
Very experienced
The tutor was very experienced
Diageo Plc
Very good at explaining
The Tutor was very good at explaining ISO clauses and took the time to explain situations.
West Yorkshire Joint Services