Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGreat
The Tutor was great, kept the delivery for such an intense topic interesting and easy to listen to.
Pod-Trak
Informative examples
Great knowledge and a lot of experiences to go with it. The stories told to give examples were not only informative but also made the course fun.
David Brown Santasalo UK Ltd
A good experience
The Tutor was really knowledgeable and very helpful. I thought it would be difficult to learn this way [Virtual Classroom] but it was a good experience.
Fugro
In-depth & well explained
A very in-depth and well-explained course.
Heathrow Airport Limited
Detailed
We went into detail to ensure we fully understood what was being taught. Answered all questioned asked
HE Simm Group
Surprised by the knowledge I had gained
By the end of day two I was very overwhelmed and worried about the exam but by the end of the week I felt a lot more confident and surprised by the knowledge I had gained and retained.
West Yorkshire Joint Services