Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetVery detailed
Very detailed, dense and professional
Diageo Plc
Breakout sessions
The break out sessions were a good idea because they made you think for yourself and put learning into practice.
Jacobs UK Limited
Practical workshops
I found the course to be a combination of theory and practical workshops which definitely helped to understand the way to conduct audits from the classroom learning to conducting a real-life audit.
Henkel UK Operations Ltd
Worth every penny
I prepared before the course by reading the provided training resource book and the required ISO 9001 QMS requirements standard document, but the Tutor but brought these to life as if I had not read them. I came out feeling that the course was worth every penny I paid for it, all because of how the tutor-led the course. Because of this, I’m so looking forward to the 5-day Lead-Auditor course.
Private
Brought the topic alive
The course content, structure and interactive learning was well thought out, but the tutor brought the topic alive and kept me engaged.
Hameln Pharma Ltd
Well presented
The Tutor is obviously very knowledgeable on the subject matter and the course was well presented
Fosroc Ltd