Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally enjoyed the course
Really enjoyed the course, all materials were helpful and Tutor was great. Tutor was very helpful, explained everything in detail and helped when something wasn’t understood.
Dales Surveying Ltd
Suited all attendees
A great tutor who explained things to suit all attendees of the course. I would definitely consider another course with how well the remote platform suited other commitments.
Fusion Group Limited
Excellent first-hand examples
The tutor was a very engaging tutor. His various experiences discussed during the various stages of the course provided excellent first-hand examples of positive and negative outcomes and I am sure will prove beneficial.
Private
User-friendly
The tutor was able to explain a complex subject in a very user-friendly and practicable way
Geodis FF United Kingdom Ltd
Very helpful
The practical element was very helpful
Babcock International Group
Very informative
The course content was put across in plain English, easy to understand and in a way that shows me how to apply what I have learnt and see ‘processes’ in all things. The way the tutor put across how to audit was completely different to how I imagined it would be demonstrated – very informative.
Dyer & Butler Ltd