Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExtremely efficient
The assistance at the administration level from Bywater through to the tutor on the day was extremely efficient & factual whilst making it interesting. Would definitely use again.
Inertia Consulting Limited
Perfect!
The tutor was amazing! Everything was perfect!
Reflex Label Plus
Useful and informative
The course content was useful and informative
Precision Microdrives Limited
Helpful and engaging
The tutor was very helpful and engaging
People, Systems & Process (PSP) Ltd
Brought the slides to life
The tutor kept us engaged and avoided the subject becoming dry and monotonous, he brought the slides to life
Inertia Consulting Limited
Exceeded my expectations
A bit of everything exceeded my expectations, however, the tutor was beyond expectations. The tutor was great, very knowledgeable and made the course really enjoyable that in return it didn’t feel like a course or bring those anxious feelings you get when you know you have a test at the end. Learned a lot from the group exercises in the breakout rooms. I have already suggested this course to others within my business.
HOCS Ltd