Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEasy to take in
The tutor was great and broke down the learnings so it was easy to take in
Smurfit Kappa Group
Educational and engaging
The content was delivered in a manner that was not only educational but also engaging and this really helped reinforce the learning.
Alchemy Ingredients Ltd
Fantastic knowledge
The tutor had fantastic knowledge and great experience and was happy to share and pass on his expertise to us.
Network Rail
Very enthusiastic
The Tutor was very enthusiastic and had vast knowledge of the subject which meant he was able to answer all questions.
Games Workshop Ltd
Great rapport
Despite everyone attending virtually, the Tutor built a great rapport between all of us and it did feel just like being in the same classroom
Jacobs UK Limited
Extremely efficient
The assistance at the administration level from Bywater through to the tutor on the day was extremely efficient & factual whilst making it interesting. Would definitely use again.
Inertia Consulting Limited