Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetProfessional and knowledgeable
Clear understanding on the variances from 2008 to 2015 ISO 9001 standard. The tutor was professional and knowledgeable. Good transition course as well as a refresher course.
Bahamas Maritime Authority
Right pace of learning
The tutor kept the right pace used her knowledge when necessary and ensured no one was left behind.
Network Rail
Excellent, engaging & well delivered
In my opinion, the course Tutor was excellent. The training was engaging and very well delivered.
Specialist Aviation Services
Improved my understanding of auditing
I found the mix of slides, group activities and general discussions really beneficial and really improved my understanding of auditing.
Network Rail
More than just the auditor transition
This training incorporated more than just the auditor transition to 9001:2015, but more of a refresher of the entire standard.
Worley
Easy to take in
The tutor was great and broke down the learnings so it was easy to take in
Smurfit Kappa Group