Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetBrilliant tutor
The tutor was brilliant, knowledgeable and took the time to check in making sure everyone understood what was being said/ taught. Really cared about delegates learning which was evidenced throughout the course.
Harbour
Exceptional
The Tutor was so knowledgeable and his presentation and delivery were exceptional. Very easy to understand his explanations even though the course content was new to me.
Kirkman Utility Services Ltd
Interactive & enjoyable
The course was a lot more interactive and engaging than I had expected it to be and the tutor was excellent in his delivery and support; was pleasantly surprised at how enjoyable I found the course, even with the long days
Specialist Aviation Services
Outstanding tutor
Outstanding tutor who made the course interesting and factual, and challenged previous 9001 knowledge. The course was presented very well.
Synthesys Systems Engineers Ltd
Well structured
The course material, both physical copy and the online presentation was well structured and delivered at the right pace.
Heathrow Airport Limited
Extensive practical experience
The tutor had extensive practical experience of the standard (ISO9001), auditing itself, and management systems in general. A charismatic speaker who was able to hold attention for long days of training.
AEGIS Certification Services Ltd