Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPicked up some very useful information
| I wasn’t quite sure how much I would be able to apply but picked up some very useful information that I will be able to use moving forward |
Mitsubishi Electric Europe B.V.
Experienced trainer, relatable course content and good use of case studies
| Course content and how it was structured can be directly related to the various roles within our company. Good use of case studies, group tasks. Trainer is clearly experienced on the topic. |
Mitsubishi Electric Europe B.V.
Could not have asked for a better tutor
| The tutor Stan Bennett was exceptional, could not have asked for a better, more personable and knowledgeable tutor. |
TWI Ltd
Already pushing forward a plan within my organisation since the course
| I learnt a lot from the course and feel like the group work we did pushed along a few ideas I already had. Since the course I have already come up with a plan, presented it to my manager and have been encouraged to push forward with it. |
Greene King Brewing & Retailing Ltd
Tutors' passion for Lean Six Sigma is clear in their delivery
| Both Stan and Tony are experts in their field, they’re passionate about Lean Six Sigma and that channels through to their training delivery. |
Purple Cow Training Limited
Looking forward to using what we learnt
| Looking forward to changing a bit in the office using what we learnt. |
Greene King Brewing & Retailing Ltd