Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNow really understand the processes and methods, and can apply them in my day-to-day work
| The training really explained the DMAIC process to me and the methods for statistical and root-cause analyses which I will apply in my day-to-day work. |
3t Global
Gave me the capability to do better in my existing role
| Was able to formalise existing knowledge and gave me the capability to better do my existing role. |
Fiander Tovell
Tutor provided great context for where, why and how the principles should be applied
| The Tutor’s experience and focus towards practical anecdotes and historical reasoning for each step of the Lean/Six Sigma process provided great context for where, why and how the principles should be applied. |
Binding Solutions Ltd
Course content was explained easily and concisely
| The tutor explained everything so easily and concisely and gave real world practical examples that made it very easy to learn the techniques. |
Nanoco Technologies Ltd
Now fully appreciate how 5S will improve everyday working
| Having started knowing little about the subject, after the training can full appreciate how this will improve everyday working once set up. |
Now Training Ltd
Quality course materials and good examples of case studies
| There was a large amount of content covered and quality course handbooks provided. Questions were answered well when asked. Good examples of case studies in days 4-5 and hands-on Excel processes. I learnt a lot! |
Beldam Crosley Ltd