Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetCame away confident in my understanding of and ability to apply the learning
I have come away feeling confident that I have a very good understanding of the subject matter and can apply this knowledge.
Carley Coaching Ltd
Feel confident applying the course material to future audits
| The tutor and course content have made me feel confident in applying the material to future audits. |
Private
Tutor brought the training to life and made it interesting
Karen put a lot of energy and her own personal convictions into the training that it brought it to life and made it interesting.
Acivico Group
Inclusive, entertaining and thorough training
| The delivery of the course by David was extremely thorough and covered all aspects needed, he made the 2 days inclusive, entertaining in parts, made sure people had sufficient breaks and delivered what I believe was an excellent training session. |
Network Rail
The course was presented very clearly and my attention was kept throughout
The course covered all the basics and the exercises really helped me understand material. The tutor presented the course very clearly and engaged my attention throughout. As someone who struggles with this it is comforting to know that I have left this training with enough understanding to now try to apply to my own workplace.
Atelier Ten
Came away with a clear understanding of the course content
| How Alan delivered the training was great and this was the feeling from all who attended on speaking with them. The tools that he used to deliver contributed to a clear understanding of the contents of the course. |
Sumika Polymer Compounds (UK) Ltd