Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetA great learning experience
The tutor was clearly very experienced in both working and teaching of the subject. He could back things up with his own experience and navigated around the subject to give a great learning experience. It wasn’t death by PowerPoint nor following the course handbook religiously. A great mix of presentation styles.
Klinger Ltd
Answered my most pressing questions
He delivered the training in a way that helped answer my most pressing questions. As a self-funding person, I came into the course with key questions. I also took this course not just for its stand-alone purpose, but also as an input into my other key studies that I’m taking.
Private
Fantastic tutor
I feel that the tutor was a fantastic tutor with a very high level of knowledge. I feel after the course I have taken on board what she delivered and gained a real insight and the confidence to carry out my own auditing.
Global E&C
Brilliant tutor
The tutor was brilliant, really engaging and very knowledgeable.
Halifax Fan Ltd
Well delivered and interesting
The tutor was friendly and had excellent subject knowledge making the course well delivered and interesting.
Venator Materials UK Limited
Well taught
I was not expecting the tutor to be so welcoming. The tutor taught me all the requirements of internal auditing with the very important clauses but did not bombard me with too much information that I felt lost.
Ultima Forma Limited