Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExcellent
The course was excellent. Run very well through Zoom. Minimal connection issues, breakout rooms worked well.
MOD
Engaging virtual delivery
Engaging an audience using a virtual classroom over an extended period on the same subject can be challenging but this was broken up really well
West Yorkshire Joint Services
Engaging virtual training course
It was more engaging than I thought it would be.
CHAS 2013 Ltd
Very positive experience
I found the whole experience very positive, including the booking staff, materials an course delivery. I didn’t realise that it would be possible via break-out rooms to so effectively replicate the practical sessions.
WSP Textiles Limited