Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetExceedingly well taught course
Kieron presented, demonstrated and taught exceedingly well and made sure we all engaged, both with him and the rest of the people on training. This was great as it helped me make the most of the training. Having case studies and applying the course material was also beneficial as it allowed us to see realistic examples. Keiran was also quite knowledgeable and was able to answer all of our queries regarding the coursework.
Augean
Gained great insight and confidence
Having had little understanding of Lean Six Sigma prior to the training, actually participating in setting up project planning using the tools provided gave me a great insight and confidence to apply this to my working life. Tutor was also really informative and supportive.
Sika Limited
Very impressed by the tutoring and the virtual classroom
I was very impressed with the standard of the tutoring and how well the break-out meeting rooms worked in a virtual classroom setting.
Tokamak Energy
Audit practice within the course was excellent
The focus on auditing directly against the standard was really useful and audit practice was excellent.
Syngenta Ltd
Virtual classroom greatly exceeded expectations
This is the first time doing a virtual session, it was still really engaging and came across the same as being in person. The tutor was brilliant. I was hesitant to have a virtual course but loved it.
Abraham Moon & Sons Ltd
Excellent course content and accompanying materials
I thought the course content and accompanying material was excellent. My course tutor was also good, providing good insights to allow for interpretation of ISO 9001.
Network Rail