Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetValuable role play and brilliant tutor
It was really valuable to have the experience of the role play – this was much more valuable than I thought it would be. Both in terms of putting together a checklist but also having to think very quickly when interviewing. The fact that we were a bigger group was great here as we got to observe lots of others. Karen was a brilliant tutor, she was really good at giving lots of examples and suggestions, explaining things well.
University Of Exeter
Incredibly engaging and informative tutor
Karen was an incredibly engaging tutor with a fun and informative teaching style, she was very friendly, and made me feel comfortable when struggling with the work.
Optima Contracting Ltd
Possibly the best tutor I've ever had
The tutor was possibly the best tutor I’ve had for any course. She was extremely engaging and friendly and clearly had an immense knowledge of Environmental Management Systems, yet explained everything extremely clearly.
Edf Energy Limited
Positive attitude maintained throughout the course
Tutor was really engaging, incorporated interactive exercises throughout the day and also maintained a positive attitude throughout the course which can be a lot of information to explain. The tutor also remained interested in our positions and regularly engaged with all individuals.
Heathcoat Fabrics Ltd
Real-life scenarios aided understanding
The tutor was very enthusiastic and able to apply real-life scenarios to the content, which helped to shape understanding of the topics.
Endomagnetics Ltd
Incredibly dynamic tutor brought the subject to life
Karen was incredibly dynamic and engaging, helping to bring a technical subject to life and making it real and approachable.
Baringa LLP