Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPositive experience from booking through to completion
| The course design was very clearly laid out enabling a comprehensive flow of information. The tutoring was excellent and engaging with helpful breakout rooms, which also served for peer networking opportunities. My experience was positive from booking through to completion. |
Private
Now feel able to apply ISO 14001 to our company
| Being a non-manufacturing company I wasn’t previously sure how to apply ISO 14001 to our company but now I feel able to after the course. |
Marine Ventures Ltd
Very much enjoyed the course!
| Being able to apply [what I have learnt] shows what an excellent job the tutor did – he was brilliant, very much enjoyed the course! |
Private
Tutor really gave life to the information
| The tutor was very engaging, telling lots of interesting stories linked to the content, and really gave life to the information. |
East Riding of Yorkshire Council
Would definitely book onto one of the Tutor's other courses
| The Tutor was excellent and I would definitely book onto one of his other courses |
Ignite Energy
Tutor always encouraged discussion
| The Tutor was clearly very knowledgeable around the environmental standard and could convey that knowledge for days. Yet, whenever someone wished to talk, the Tutor always encouraged discussion. |
Muffett Engineering Solutions