Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetGood and useful answers given to all questions
| The tutor was highly experienced and knowledgeable and seemed to know the course inside out, giving good and useful answers to all the questions that I had. Not only that but she made the training engaging and enjoyable. Her acting skills were also very impressive, which made the roleplay exercise really good. |
Trant Engineering Ltd
Really informative course
| Wasn’t sure how much I would learn in a single day but it was a really informative course and had direct implications in my day-to-day job which I can now apply. The tutor was really knowledgeable and I enjoyed his teaching style and the pace. |
Mott MacDonald Ltd
Tutor's delivery of the course was extremely beneficial
| The tutor was extremely knowledgeable and his delivery of the course was extremely beneficial to me. |
Premier Partnership
Such a good tutor
Such a good tutor, he delivered the course in a way that he knew everyone in attendance would understand.
Ubitricity Distributed Energy Systems UK Ltd
Very thorough and comprehensive
Very thorough and comprehensive coverage of the standard. Good delivery by the tutor.
Alstom Transport UK Ltd
Positive experience from booking through to completion
| The course design was very clearly laid out enabling a comprehensive flow of information. The tutoring was excellent and engaging with helpful breakout rooms, which also served for peer networking opportunities. My experience was positive from booking through to completion. |
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