Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFriendly approach, encouraged questions and participation
Zoe was knowledgeable and well-prepared, which made the waste course informative and useful. Her friendly approach encouraged questions and participation.
Bristol Airport
Very in-depth course covering all topics and more
Course was very in depth and covered all topics that I had hoped and more. Tutor was fab also.
SGL Carbon Fibres Ltd
Friendly and engaging environment created by the tutor
Tutor was amazing, very enthusiastic, created a very friendly and engaging environment, well structured, experienced, explained modules and study cases very well.
Shell
Fantastic tutor and valuable course content
The course content was really valuable and the tutor was fantastic at helping us apply this to our real-life situation and allowed for helpful discussion between participants.
Excel London
Information explained in a clear and concise manner
Karen’s depth of knowledge is amazing. She is very good at explaining information in a clear and concise manner and how it relates to ISO 14001.
Ribble Packaging
Above-and-beyond support
Sarah’s knowledge, patience and ability to explain complex topic areas in a simple engaging way, went above and beyond to ensure everyone understood the materials and within a supportive manner.
Astutis