Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetEngaging delivery transformed the course material
David was very engaging particularly during the practice audit. Just made all the course material interesting and engaging which is difficult. Enjoyed that he wanted participate from everyone and was very open to hearing everyone’s interpretations of the scenarios. Managed to make what could be consider a boring topic interesting and engaging.
Barth Haas Uk
My knowledge on the topic improved greatly
Course content was really informative with lots of relevant content and workshops in the 2 days and all explained well by the tutor in an enthusiastic manor. I felt that my knowledge on the topic has greatly improvement despite being only a 2 day course.
Nexperia UK Ltd
Great teaching environment
Karen was an amazing tutor – she was really enthusiastic, encouraging and flexible which made it a really great teaching environment.
Purple Cow Training Ltd
Information made interactive
Karen was very good at conveying the information and making it interactive, and she was able to run the workshops very well showing her high level of knowledge and understanding in ISO 14001.
Ford Halewood Transmissions Limited
Tutor built an engaging relationship with all attendees
The course and course content was very good. Zoe did an excellent blend of relevant and useful examples to get the context and understanding across but in a lovely manner. She read the room really well and built an engaging relationship with all attendees.
Hull City Council
Showed us clearly the next steps we need to take
The course showed us clearly what are the next steps we need to take and the interconnectedness of actions. We could also see how we can translate what we already have into the ISO framework.
Hull City Council