Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor kept the course upbeat
| In situations like this, the tutor makes or breaks the course, he kept our attention up, kept it upbeat and light-hearted and was very knowledgeable with all our questions. |
Thomas Plant Hire Ltd
Extremely impressed by the tutor's dedication
| The tutor went above and beyond what was expected. I was extremely impressed at her dedication throughout the 3-day course. |
Aquaterra Energy
Great help to us
| The tutor has obviously got a lot of experience in the topic of waste management and she passed on her knowledge with experience and extra information that is likely to be of use to us. Great help to us. |
Peel Ports Group
Tutor clearly explained the course content and made it accessible
| Karen made the training really interactive, made the content accessible for all attendees with varying ISO experience levels, was enthusiastic and explained the content clearly and in a way where learnings could be applied internally to our business. |
Tata Steel UK Ltd
Fantastic, knowledgeable and energetic tutor
| Karen was a fantastic tutor – energetic and very knowledgeable about the subject matter. |
Expro North Sea Limited
Would be happy to be taught by the tutor again in the future
| Sarah is an amazing tutor. She manages to keep the focus of the group throughout the whole day, is very interactive, knows a lot and provides useful and customized information. I would be happy to have her teach another course I would take in the future. |
Port Of Antwerp-Bruges International