Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor answered all questions in thorough detail
| Our Tutor Karen was really friendly, made everyone feel at ease and answered all questions in thorough detail. |
Vinci Construction Management Ltd
Brilliantly delivered course
| I have done several ISO auditor courses through various suppliers (9001, 27001, 45001) and this course was the first I received hard copy training book (which I loved!!), plenty of communication, full instructions and a course brilliantly delivered. The added bonus was that there was plenty of breaks, this was a first for me and I felt it focused me so much better having hot coffee and a chance to stand up. |
Aleido UK Ltd
Fantastic tutor really helped pass over information
| I went in to the course knowing very little about Environmental Management, but Wayne was fantastic and really helped pass over information that also improved me as an auditor, which I have been for several years. |
Aleido UK Ltd
Tutor made me feel that I could confidently carry out an internal audit now
| For someone who has never done any form of Internal auditing before I was extremely nervous about doing this course especially online as I’m more of a face to face learner, but having a tutor like Wayne who was very informative and explained everything very clearly this put me at ease and helped me feel I could confidently carry out an internal audit now. |
Masonry Support Systems Limited
Really engaging, patient and helpful tutor
| Rachael was an excellent tutor, really engaging, patient and helpful! |
Savills
Tutor kept the course upbeat
| In situations like this, the tutor makes or breaks the course, he kept our attention up, kept it upbeat and light-hearted and was very knowledgeable with all our questions. |
Thomas Plant Hire Ltd