Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGreat mix of listening and interacting
Karen was great, she explained everything thoroughly and the course was a great mix of listening and interacting, there was a good amount of breaks as the learning can be quite intense. Karen was also great at noticing if/when I wasn’t 100% sure on things or following along and made sure she gave extra help and support where needed.
Kaefer Ltd
Made starting to learn ISO 14001 as easy as possible
The tutor was engaging and knowledgeable which made starting to learn ISO 14001 as easy as possible. The coursework tasks were particularly good, including tasks relating our own jobs to parts of the standard.
WM Lee Ltd
Very thorough
The Tutor was very thorough and took the time to explain things if something was unclear.
Okarno Ltd
Friendly approach, encouraged questions and participation
Zoe was knowledgeable and well-prepared, which made the waste course informative and useful. Her friendly approach encouraged questions and participation.
Bristol Airport
Very in-depth course covering all topics and more
Course was very in depth and covered all topics that I had hoped and more. Tutor was fab also.
SGL Carbon Fibres Ltd
Friendly and engaging environment created by the tutor
Tutor was amazing, very enthusiastic, created a very friendly and engaging environment, well structured, experienced, explained modules and study cases very well.
Shell