Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetGreat course, great tutor
Dave made the week insightful, engaging, and entertaining. A great tutor on a great course.
Environment Agency
A blessing to have as a tutor
Karen did an incredible job as keeping us engaged, comfortable speaking up, and curious to learn more about this topic. She was a blessing to have as a tutor.
Subsea 7 UK Ltd
The tutor made a big difference
Our tutor, Karen, is really engaging and full of energy. For the online course, she made a big difference in how much I enjoyed it and the stuff I learned.
Oxford Brookes University
Right level of challenging
The tutor made the course very interactive. There was also a good amount of differentiating learners needs and abilities which was accommodated seamlessly. The course was challenging at the right level.
Tetra Consulting Ltd
Effective and fun course with a really great trainer
Karen really is a great trainer, being able to make a full on two day training course effective and fun. She really is fabulous.
Royal College Of Psychiatrists
Amazing tutor, really made the course
The tutor really made the course and made a huge difference. Karen was amazing, and brought so much energy and knowledge which is needed for a 3 day course.
London Fire Brigade