Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetFantastic tutor and valuable course content
The course content was really valuable and the tutor was fantastic at helping us apply this to our real-life situation and allowed for helpful discussion between participants.
Excel London
Information explained in a clear and concise manner
Karen’s depth of knowledge is amazing. She is very good at explaining information in a clear and concise manner and how it relates to ISO 14001.
Ribble Packaging
Above-and-beyond support
Sarah’s knowledge, patience and ability to explain complex topic areas in a simple engaging way, went above and beyond to ensure everyone understood the materials and within a supportive manner.
Astutis
Exceeded expectations with engaging, discussion-led learning
The course was made very fun and engaging with lots of questions and good discussions happening. This far exceeded my expectations as I’ve had virtual classrooms before where the tutor just reads off slides and doesn’t engage with the group.
DSM Nutritional Products UK Ltd
Learnt a great deal from the course
The course was very informative and the tutor was knowledgeable and clear, he was able to break down the information and make it understandable. I was able to learn a great deal from the course and found it enjoyable.
Laing O'Rourke
Opportunities to have open discussions
Often virtual training delivery can be less informative and engaging than in person training however the way this was presented and opportunities to have open discussion even virtually was really good and useful.
Laing O'Rourke