Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTerminology explained in an impressively comprehensive manner
Have attended several environmental courses and I have never had a tutor explaining terminology in such a human comprehensive manner.
Smurfit Westrock
Great course content and training materials
The course covered everything I needed to learn about ISO 14001 auditing. The training material in form of a book also had great notes. I enjoyed the role playing exercise as it challenged you to step out comfort zone whilst also learning.
Scottish Power
Very well delivered training
I found the tutor to be really engaging and very good at delivering the training. They had great knowledge on the subject matter and answered questions very well.
Ribble Packaging
Very helpful tutor with enjoyable teaching style
Karen was a highlight of the course and I enjoyed her teaching style. She kept me engaged and enthusiastic throughout the course and also very helpful with any questions.
J Murphy And Sons Limited
Interactive sessions enabled us to put our learnings into practice
The tutor provided real work examples and scenarios. We were able to put our learnings into practice through interactive sessions – this helped me reflect on how we manage ISO at our company and how I can improve my auditing skills through individual feedback given from the tutor.
Jet2.com Ltd
Expertly run course
Rachael expertly ran the course and brought the material alive with a very positive and enjoyable approach.
Avison Young