Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
Search Review Category
ResetEffective and fun course with a really great trainer
Karen really is a great trainer, being able to make a full on two day training course effective and fun. She really is fabulous.
Royal College Of Psychiatrists
Amazing tutor, really made the course
The tutor really made the course and made a huge difference. Karen was amazing, and brought so much energy and knowledge which is needed for a 3 day course.
London Fire Brigade
Really great tutor
Our Tutor was extremely accurate, professional and really great.
Hemsley Fraser Deutschland Gmbh
Course covered more than expected
The conveying of knowledge and experience by our tutor was excellent. It wasn’t just an understanding of auditing and ISO 14001 I received but also how to conduct myself in an audit and how to manage different circumstances.
Costain Ltd
All questions answered with good explanation
Rachel was very knowledgeable on the subject matter and answered all questions with explanation.
NHS National Services Scotland
Friendly and calm atmosphere created by the tutor
Karen was an excellent tutor who made the course engaging and extremely interesting by creating a friendly, calm atmosphere. She made the topic simple and easy to follow. Particularly liked the real life examples.
Astutis