Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor adapted to everyone's needs
| Tutor was very good, very informative, explained the content of the course in a way where everyone understood, was incredibly understanding of everyone’s needs and knowledge and tailored her tutoring based on that. |
QA Limited
Really engaging and informative course
| Karen was fantastic, so informative and had a great style of teaching. The course was really engaging, especially to someone with ADHD who finds it hard to concentrate. |
Savills (UK) Ltd
Thoroughly enjoyable, would definitely recommend
| I personally had very little previous experience with the material covered in this course so, prior to attending, I was very concerned about how I would manage. However, the attitude of the tutor completely eased my concerns and allowed me to not only get the most from the course, but also enjoy the whole experience. They were exceedingly supportive, encouraging questions no matter how obvious they seemed, and actively supported the course in a way that made it feel like an open discussion, not a lecture. Even the final exam elements did not feel intimidating, as although there was naturally some stress around it, they helped to settle our concerns and instead encouraged us to get the most out of the experience. Thoroughly enjoyed and would definitely recommend. |
Penguin Random House Limited
Incredibly engaging and approachable tutor
| The tutor, David, was incredibly engaging and delivered information to a very high extent. I felt comfortable asking questions and discussing various points in depth. |
East Riding of Yorkshire Council
Very detailed and clear course documentation
| As always, the Bywater course documentation was very helpful, detailed and laid out clearly, backed up by an excellent course tutor. |
British Board of Agrement
Excellent, professional tutor
| Karen was absolutely amazing, she made me understand everything regarding environment that I had questions about. She is an excellent and professional tutor. |
Tennents Caledonian Breweries