Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally enjoyed and would recommend the course
Momcilo was excellent. Really engaging and did exceptionally well at including everyone in class-wide discussions. I really enjoyed the course and would recommend. The content covered on the course was really good, and the materials posted to us prior to starting were really useful too.
Excalon Ltd
Highly recommend the tutor, the course and Bywater
It is vital the tutor is knowledgeable and relatable. The tutor delivered the material with great enthusiasm and his style ensured we all paid attention. First class. The tutor, the course and Bywater come highly recommended and a thoroughly enjoyable course.
Ansaldo Nuclear Ltd
Really impressed with the tutor
Our tutor Gordon was brilliant, he made learning the course material fun and really engaging. He understood that some members in the course were perhaps not as confident as others in certain situations and he accommodated that so well. I was really impressed. We all felt at ease, and he made understanding the content easy and simple.
The Clancy Group Limited
Covered all the relevant details and information
The course content covered all relevant details and information on what would be required to conduct a proper audit at our company. Specifically, with different tasks, we were able to practice what is important during an audit.
Vision Rt Ltd.
Very helpful group exercises
I started the course with absolutely no knowledge of ISO 50001, but after about 90 minutes we had our first group exercise, which demonstrated to me just how much I had already learned in a short period of time. We had several of these group tasks which enabled us to apply our learnings in situations which accurately reflected real audit scenarios.
Hammerson Plc
Learning gained will add value to my clients
The course provided a framework and clarity to my experience which will add value to my clients.
Phoenix Eom Ltd