Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetClearly very knowledgeable tutor
Alan was a very good tutor, who was clearly very knowledgeable and was genuinely interested in QMS requirements.
Cummins Inc
Felt comfortable participating in the discussions
| Karen was so engaging, informative and made me feel comfortable participating in the discussions, which is normally more difficult in a virtual classroom environment. Karen was also able to answer all questions, either immediately or after finding the answer during a break. |
Philip Gray
Able to share experience and learn from the group
Alan is great, he has many years of quality experience and it shows. He also facilitated a great atmosphere, where we could share and learn from the experience of the group.
Sumitomo Electric Wiring Systems (Europe) Ltd
All in all an excellent tutor
The Tutor made the course relevant to our everyday work and allowed the group time to discuss the topics we raised in relation to our everyday work. His delivery was excellent and he kept the course moving without ever making us feel rushed to move on. All in all an excellent tutor.
Ancala Water Services
Exceedingly well taught course
Kieron presented, demonstrated and taught exceedingly well and made sure we all engaged, both with him and the rest of the people on training. This was great as it helped me make the most of the training. Having case studies and applying the course material was also beneficial as it allowed us to see realistic examples. Keiran was also quite knowledgeable and was able to answer all of our queries regarding the coursework.
Augean
Gained great insight and confidence
Having had little understanding of Lean Six Sigma prior to the training, actually participating in setting up project planning using the tools provided gave me a great insight and confidence to apply this to my working life. Tutor was also really informative and supportive.
Sika Limited