Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetOpportunities to have open discussions
Often virtual training delivery can be less informative and engaging than in person training however the way this was presented and opportunities to have open discussion even virtually was really good and useful.
Laing O'Rourke
Practical exercises helped solidify learned theory
The exercises used in the course really helped put into practice the theory we had learnt.
Thermatic Ltd
Took a lot from the course
Nicola was a brilliant tutor, she made the content interesting and kept everyone engaged. It could easily have been 2 very long days but she made the whole course feel fun and informative and because of this I felt I took a lot from the course and learnt.
West Yorkshire Police
Bright and entertaining delivery
I really enjoyed the course, our Tutor, Elaine delivered the training in a bright and entertaining way which made us much more engaged with the content.
Ciga Healthcare
Great engagement by tutor using real-world scenarios
Great engagement with attendees, good at using real world scenarios to help the standard come to life.
UK Food Certification
Amazing tutor kept us engaged with real-life examples
The tutor was amazing and kept us engaged throughout the entire presentation by giving plenty of real-life examples and frequently referring back to the case study we were working on during the lecture. He also made a point of speaking with each of us individually to ensure we understood the material.
Silverstream Technology