Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAttentive and effective tutoring
The tutor demonstrated strong time management, attentiveness to participants, the ability to identify those struggling to understand the material, maintained class focus on the training, and effectively led practical exercises to ensure everyone was involved.
Solar Turbines
All questions answered with good explanation
Rachel was very knowledgeable on the subject matter and answered all questions with explanation.
NHS National Services Scotland
Learned a lot more about the subject
I was expecting the course to be a fairly dry subject but the way the tutor presented and communicated with the class, with the addition of some really good stories I found the 2 day course really engaging and actually learned a lot more about the subject.
West Midlands Police
Detailed and helpful course content
The course content was really detailed and the examples in the course literature was really relevant and helpful.
Eurotron Instruments UK Ltd
Knowledge gained will be invaluable to me
Course gave me a great experience and knowledge which I feel will be invaluable to me as an internal auditor.
HV Wooding Ltd
All the knowledge gained is already very useful in my role
Steve has done a fantastic job. He kept us focused throughout the week, made the training content very interesting and the training itself very enjoyable. All the knowledge he passed to me I already find it very useful in my role.
Epson Telford Ltd