Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor adapted quickly to delivering a training course to Military personnel.
| Tutor had a wealth of experience and adapted quickly to delivering a training course to Military personnel. |
RAF
Course prepared me for conducting an audit in my place of work
The course prepared me for conducting an audit within my organisation.
Royal Air Force
Extensive tutor experience enabled me to apply the Standard to real-life situations
| The tutor’s knowledge and experience within the industry was extensive. This enabled me to apply the ISO to real-life situations. |
Royal Air Force
Tutor was more than happy to answer any questions
The Tutor was more than happy to answer any questions that we had. I found the role plays were particularly useful and the class tutor was very good at delivering this segment of the course.
PKF Francis Clark
Tutor made us think about things in a different way
The way in which the course was taught to us was very interesting. The tutor did an excellent job and made us think about things in a different way. I thoroughly enjoyed the pack that arrived before the course as I liked having the powerpoint in paper form.
Inter Scientific
By far the best online course I have been on
Tutor was very professional and approachable tutor. He made the whole whole course comfortable and at ease. This is by far the best online course I have been on.
British Army