Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor provided excellent feedback throughout the course
The tutor ensured we all understood the role of the auditor and the requirements of ISO 27001:2022 and provided excellent feedback throughout the course.
Huber+suhner Polatis Ltd
Extremely knowledgeable and personable tutor
| The tutor was extremely knowledgeable and personable, which made the course very enjoyable. |
Royal Air Force
Confident to apply the course materials to my everyday job
Confident to apply the course materials to my everyday job.
Vehicle Certification Agency (VCA)
A lot more engaging than I imagined
The course was a lot more engaging than I imagined, never really felt bored or that I was listening to something irrelevant
EDF Energy Ltd
I found the course quality and presentation to be of high quality
| I found the course quality and presentation to be of high quality. I like that Bywater use experienced and knowledgeable tutors to deliver their courses and the whole process from applying for the course through to receiving the pass certificate is of an extremely high standard. Well done Bywater and your tutors. |
Amps Ltd
Informative and patient tutor
| Tutor was very good, informative and patient. |
RAF