Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetHighly skilled tutor that clearly cared about the quality of the course
The tutor demonstrated a friendly attitude, a high level of expertise in the subject matter, the ability to deliver knowledge clearly, maintain our focus, discipline, order, and respect for time. We felt that he truly cared about his work and the quality of the course.
CTBTO
Superb tutor
Rachael was superb, she clearly knew her field and could answer any questions we had.
Smurfit Westrock
Certainly feel I have a better understanding
Prior to attending the course I was not confident in filling in a DFMEA especially from a scoring point of view, Alan explained the processes extremely well and I certainly feel I have a better understanding now I have completed the course.
Crane Building Services & Utilities
Feel confident to apply what I learnt
I attended the course for knowledge but having now done the training, it was presented in such a way with good explanation that I would feel confident to apply it and look to discuss how I can include as part of my current role.
Llanelec Precision Engineering Co
Tutor was a great help throughout the course
Our tutor’s personality was kind and understanding, focusing on the attendees. Her gentle attitude was a great help to get through the course. It was pure joy to listen to her. She could answer our questions easily, she has great knowledge and such a passion for environmental topics that amazed me.
Smurfit Westrock
Tutor showed the highest level of expertise
The trainer showed the highest level of expertise within the course subject and kept all of us engaged.
CTBTO