Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetPlenty of helpful and relatable examples to aid materials
The tutor was very knowledgeable and provided plenty relatable examples to help the group follow the modules.
Workman Llp
Brilliant training style
Paul was very thorough and has a brilliant training style. One that engages and is clear and concise. He is a credit to Bywater.
Neenah Red Bridge International Limited
Fun and interactive sessions
Gary exceeded my expectations by making the sessions fun and interactive, encouraging us to think critically and engage socially. This approach made the learning process enjoyable and effective.
Masonry Support Systems Limited
Very pleased with the whole experience
The tutor was very knowledgeable and willing to help. He had made it a very friendly atmosphere which made it easier to learn. The whole process worked very well and I am pleased with the whole experience.
Metocean Telematics UK
Highly knowledgeable and encouraging tutor
The tutor was highly knowledgeable in this field, encouraging you to look further at the subject rather than what was just in front of you.
Denholm Good Logistics
Superb tutor
Tim was a superb tutor, he kept the course moving, very knowledgeable and excellent at keeping everyone fully engaged.
BM Trada