Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetAuditing process made more effective and simple by the tutor
Alan is very knowledgeable and provided tips on how to make the process of auditing a lot simpler and more effective.
Luxfer Gas Cylinders
Very extensive knowledge from the tutor
The tutors knowledge was very extensive and she had real world examples that we could use to relate to the subject matter.
Ennogen Healthcare International Limited
Superb tutor kept us all engaged
Richy was a superb tutor. Courses of this nature can often be very brain-draining but he held the course perfectly. He kept us all engaged and was good at keeping the delegates on-topic.
Geoquip Marine Services Plc
Tutor merged our own experience within the practical exercises
The tutor was very knowledgeable about the content and was able to merge our team’s experiences within the practical exercises. He helped explain content that can better support my existing role.
REIM Training Solutions
Great set of tools that can be applied in my day to day role
The course has provided great set of tools to assist with Accident Investigation & Root Cause Analysis to be applied in my day to day role.
Vinci Construction Management Ltd
Great course content and training materials
The course covered everything I needed to learn about ISO 14001 auditing. The training material in form of a book also had great notes. I enjoyed the role playing exercise as it challenged you to step out comfort zone whilst also learning.
Scottish Power