Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetInteractive sessions enabled us to put our learnings into practice
The tutor provided real work examples and scenarios. We were able to put our learnings into practice through interactive sessions – this helped me reflect on how we manage ISO at our company and how I can improve my auditing skills through individual feedback given from the tutor.
Jet2.com Ltd
Positive, immersive and motivating atmosphere created by the tutor
The tutor’s vibrant enthusiasm brought a palpable energy to every session which inspired my engagement, sustained my attention, and made learning genuinely fun. This lively approach created a positive, immersive atmosphere where I felt motivated and excited to learn.
Private
Clear and concisely explained course material
The tutor paced the course at the right tempo, explained the course material in a very clear and concise way and answered all questions.
Zurich
Encouraging, passionate and obviously experienced trainers
Very knowledgeable and also very engaging tutors. I believe they got the best out of us. Both were passionate and obviously experienced, knew what they were talking about but they didn’t preach, and encouraged us to contribute in a supportive way.
Bekaert
Course content made relevant to each delegate's area of work
Richy was engaging and helped to make the course content relevant to the various sectors and work places of course attendees, making it easier to understand.
Graphic Packaging International Europe UK Ltd
Excellently delivered course, tailored to our specific requirements
There was multiple points that exceeded my expectation but specifically the tutors were excellent at delivering the course, the way they tailored it to meet our specific requirements while getting all the content across.
Bekaert