Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTutor was able to tailor the course and bring the material to life
The tutor was able to tailor the course slightly just by spending more time on the more relevant sections and less time on the ones that were less relevant to our organisation. He also brought the material to life with real life examples and lived experiences.
West Yorkshire Pension Fund
Really interesting couple of days
The tutor was able to turn what is a pretty dry subject into a really interesting couple of days by combining a huge level of experience with a relaxed, engaging and effective delivery style. He was able to bring academic learning points to life by using real-life examples from his extensive career, thus enabling the students to relate the academic subject to real life, making understanding and retention of the information that much easier.
Capita
Well-paced, engaging training
The training was well paced, and delivered in an understanding, engaging, and understated way.
West Yorkshire Pension Fund
Outstanding delivery of the course
Delivery of the course was outstanding, Jill’s ability to capture your attention and hold it for long periods was a credit to her passion for the job.
Graphic Packaging International Europe UK Ltd
Invaluable professional experience from the tutor
The tutor brought a lot of his professional experience to the course which is invaluable, and increases the engagement of the course.
Gexcon UK Ltd
High standard of course delivery
Course was delivered to a high standard, tutor took time to explain anything that wasn’t clear.
UKHO