Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReal world examples brought the standard to life
Mike tailored the course to the groups learning objectives and level of experience with auditing and with the standard to ensure the most effective use of the training over the week. He gave a lot of really interesting real world examples which helped bring the standard to life.
Premier Partnership
Can now apply the new knowledge
Being brand new to auditing I had no idea what the role consisted of. After 2 days, Richard managed to explain everything simply and in a way I think I can now apply the new knowledge.
Forensic Collision Investigation Network
Course delivered to the highest standard
Delivery of the course was to the highest standard. Tutor kept everyone engaged and delivered at a pace that all attendees were comfortable with.
3t Global
Very personable and excellent tutor
A few others and myself had no previous experience of auditing or ISO 50001, however Keith made everyone feel at ease. He delivered the content really well and gave real experience examples which made the content clearer. When I was unsure and I asked a question, he took the time to go back over the content in a different way allowing me to understand better what he was saying. Keith was an excellent Tutor and very personable.
Robertson Group Ltd
Impressed by the efficiency of the virtual training
I was impressed that a course with so much content and group activities could be done so efficiently online.
Last Mile Asset Management
Great open discussions facilitated by the tutor
The tutor stimulated open discussion, of which there were many discussion points raised during the duration.
Wood PLC