Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetTrainer delivered topic in non-complicated manner
I felt it was going to quite a daunting topic before but the trainer delivered it in a non-complicated manner which helped understanding.
Edinburgh Instruments Ltd
Tutor made it a great deal easier to learn
Great tutor and made the week very interesting and enjoyable. This kept my attention and made it a great deal easier to learn.
Survivex TMS Limited
Tutor did a remarkable job
The tutor we had did a remarkable job keeping us all engaged across the whole day’s training, especially considering that she was the only tutor we had and it can be challenging to keep everyone focused when it’s just one ‘voice’ throughout the day. She asked lots of questions, gave lots of case studies and asked for our feedback throughout. Brilliant job!
Simply Sustainable Ltd
Amazed at how much of what we learnt applied in practice
After the course I was actually part of an internal audit team, and I was genuinely amazed at how much of what we learnt was captured throughout the audit process: from the opening meeting, through to conducting the interviews, to close – the course theory literally applies in practice which was great!
Neptune Energy Group Holdings Limited
Good introduction to the subject
The Tutor was obviously experienced in real world applications and was clear and concise in her delivery, making it understandable to all levels. It was a good introduction to the subject.
Pearsalls Ltd
Tutor made it really interesting and inclusive
The Tutor was just so good and made it really interesting. I had very little knowledge compared to the other 3 attendees but the tutor made it really inclusive.
Chelverton Asset Management