Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetEasy to follow and engaging
It can be difficult to administer an online training course, but I found it easy to follow the structured sessions and the tutor kept me engaged throughout.
Ipswich Borough Council
Pleased to find that tutor was very knowledgeable and helpful
You can never be sure how good the tutor will be when attending a training course so I was pleased to find ours was a very knowledgeable, helpful tutor.
Chemical Intelligence Limited
Engaging and fun course with helpful tutor
The tutor was helpful and informative, with a great attitude. The interactivity, such as the workshop, made the course engaging and fun.
Air Engineering Group
Tutor was exceptional and created a friendly environment
Tutor was exceptional and created a friendly environment.
Neville UK Plc
Tutor ensured the presentation was very engaging
The tutor ensured the presentation was very engaging and was frequently checking that people understood the content.
West Yorkshire Police
Very helpful
I thought the introduction course would be simple, and may not add much knowledge, but it was very helpful.
Octopus International Business Services Ltd