Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetReally enjoyed being able to draw on experiences from my workplace
Being able to draw on experiences from my workplace in the workshops and discussions, and discuss them with the tutor and other students was what I really enjoyed about this course. It allows you to apply what you’ve learned and get other people’s opinions.
Kingspan Ltd
Tutor was very knowledgeable
The Tutor was very knowledgeable and whenever I put scenarios from my own workplace to her she was able to give advice on how to use the standard to assist in these scenarios.
Citizens Advice
Excellent course
The Tutor was really engaging, friendly, knowledgeable and and as a result I achieved 100% pass rate and came away excited to use the skills learnt. Excellent course.
Mitie
Online course worked really well
When I booked the course I thought there may be a disadvantage to doing the course online rather than face to face but the course worked really well and we broke out to rooms to do group tasks all from the comfort of our own homes.
Expro
Friendly, helpful and incredibly knowledgeable tutor
My tutor was incredibly knowledgeable and this came through in the training given. I was very pleased to find the course leader was friendly and helpful no matter how wide ranging the questions we had were. Very pleased.
Amtri Veritas Ltd
Very helpful
I thought the introduction course would be simple, and may not add much knowledge, but it was very helpful.
Octopus International Business Services Ltd