Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetI now feel confident applying what was presented during the course
I needed a refresher course on the expectations of an Internal Auditor within the QMS. This course ticked all the boxes and totally met my expectations. I now feel confident applying what was presented during the course.
Blake Contractors Ltd
Tutor was able to keep our level of participation and engagement high
Even though the course was virtual our tutor was able to keep our level of participation and engagement high with the right level of breaks and workshops. I wasn’t expecting that I would take so much out of the course.
Saint Gobain Weber
Tutor listened to all our needs of what we needed from the course
The Tutor adopted a lot teaching styles to reach everyone and carried out activities in an engaging manner. They covered what was in the syllabus but also listened to all our needs of what we needed from the course and assisted us with reaching those goals.
Soil Association Certification Ltd
We all went away feeling like we accomplished what we set out to learn
The tutor made learning fun, different and interesting. Kept us all participating throughout the two days and we all went away feeling like we accomplished what we set out to learn.
PRV Engineering Limited
Cannot imagine the course content being delivered any better than it was
Excellent course tutor and I cannot imagine the course content being delivered any better than it was.
Storm Interface
Presented so well by the tutor in great depth
In just 2 days of the course – there was so much information and it was presented so well by the tutor in great depth too.
JW Suckling Transport Limited