Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetFriendly, helpful and incredibly knowledgeable tutor
My tutor was incredibly knowledgeable and this came through in the training given. I was very pleased to find the course leader was friendly and helpful no matter how wide ranging the questions we had were. Very pleased.
Amtri Veritas Ltd
Very helpful
I thought the introduction course would be simple, and may not add much knowledge, but it was very helpful.
Octopus International Business Services Ltd
Tutor made it a great deal easier to learn
Great tutor and made the week very interesting and enjoyable. This kept my attention and made it a great deal easier to learn.
Survivex TMS Limited
Amazed at how much of what we learnt applied in practice
After the course I was actually part of an internal audit team, and I was genuinely amazed at how much of what we learnt was captured throughout the audit process: from the opening meeting, through to conducting the interviews, to close – the course theory literally applies in practice which was great!
Neptune Energy Group Holdings Limited
Course went very well in virtual classroom
I’ve attended other virtual classroom and it didn’t turn out well. However I was very pleased that it went very well. The tutor was excellent and did not feel as a virtual class in the end.
Private
I'm not normally a fan on online learning events- but this one was very well organised
I’m not normally a fan on online learning events- but this one was very well organised, the tutor facilitated well, and the use of the break out rooms was flawless.
Purple Cow Training Limited