Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetNo question left unanswered
There was no question left unanswered. Every detail was clarified for us by the tutor.
QED Environmental Systems Ltd
Far exceeded expectations
The instructor and material was stellar, far exceeded expectations.
Belvac
The whole course was very interactive
The whole course was very interactive. The tutor was excellent and made us use our materials well. He explained everything very clearly, and made us think outside the box. I really enjoyed this course as he conducted it extremely well.
Merton Civic Centre
I have been on many training courses and this will be one to remember
Tutor demonstrated real life circumstances and showed us how to cope with various situations using role play. I have been on many training courses and this will be one to remember.
Align JV
Tutor made me feel confident
The tutor was excellent. He presented the course in a way that was easy to follow. He made me feel confident. I came away from the course feeling elated. He took his time and did not rush anything, answered all our questions and his role playing exercise was brilliant.
Saint Gobain Weber
Plenty for me to take away and put into practice
Wasn’t sure how relevant it would be to my day to day job but there was plenty for me to take away and put into practice.
Stork Technical Services UK Ltd