Customer Reviews
Our customers are our best advocates, and our most honest critics. That is why we invite every delegate to provide feedback after a course. We read all the reviews and use the net promotor score (NPS) approach for measuring customer experience to identify the most important positives and negatives.
We then act on those comments to achieve continuous improvement in our training and retain our place as the UK's leading independent business training provider.
Here you can read feedback from delegates who have attended courses across the spectrum of our course programme, including training around ISO standards-based management systems, business improvement, procurement, contract management and environmental sustainability.
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ResetWe all went away feeling like we accomplished what we set out to learn
The tutor made learning fun, different and interesting. Kept us all participating throughout the two days and we all went away feeling like we accomplished what we set out to learn.
PRV Engineering Limited
Cannot imagine the course content being delivered any better than it was
Excellent course tutor and I cannot imagine the course content being delivered any better than it was.
Storm Interface
Presented so well by the tutor in great depth
In just 2 days of the course – there was so much information and it was presented so well by the tutor in great depth too.
JW Suckling Transport Limited
Really enjoyed being able to draw on experiences from my workplace
Being able to draw on experiences from my workplace in the workshops and discussions, and discuss them with the tutor and other students was what I really enjoyed about this course. It allows you to apply what you’ve learned and get other people’s opinions.
Kingspan Ltd
Tutor was very knowledgeable
The Tutor was very knowledgeable and whenever I put scenarios from my own workplace to her she was able to give advice on how to use the standard to assist in these scenarios.
Citizens Advice
Excellent course
The Tutor was really engaging, friendly, knowledgeable and and as a result I achieved 100% pass rate and came away excited to use the skills learnt. Excellent course.
Mitie